Privacy PolicY

CH Roofing LLC

Last updated: August 1, 2026

CH Roofing LLC ("CH Roofing," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices when you use our website and our free roof report tool.

Information We Collect

Information you provide. When you request a free roof report, submit a contact or "Get in Touch" form, or otherwise reach out to us, we may collect your name, email address, phone number, property address, and any details you share about your roofing needs.

Property and roof information. Our free roof report tool collects the property address you enter and generates an analysis of your roof — including measurements, roof characteristics, and solar potential — using Google's mapping and imagery services (see below). We use this to prepare your report, provide an estimate, and follow up with you.

Information collected automatically. When you visit our website, we may automatically collect device and usage information such as your IP address, browser type, and pages visited through cookies and similar technologies.

Google Maps and Google Solar API

Our website and free roof report tool use Google Maps Platform services, including the Google Maps API and the Google Solar API, to look up your property address and analyze your roof.

By using these features, you acknowledge and agree to be bound by the Google Privacy Policy, available at https://policies.google.com/privacy, which is incorporated into this Privacy Policy by reference.

When you use our roof report tool, the property address and related location data you provide may be transmitted to and processed by Google to return mapping, imagery, and solar analysis data. We use this information only to prepare your roof report and provide roofing services, and we do not retain Google-provided data longer than necessary for those purposes.

How We Use Your Information

We use the information we collect to:

  • Generate and deliver your free roof report;

  • Prepare estimates and respond to your inquiries;

  • Contact you about your request and our services;

  • Schedule inspections, repairs, and other roofing work;

  • Improve our website and services; and

  • Comply with legal obligations.

We do not sell your personal information.

How We Share Your Information

We may share your information with:

  • Google, as described above, when you use our mapping and roof report features;

  • Our customer relationship management (CRM) system and related service providers, who store your submission and help us manage communications and follow-up, only as needed to provide services to you;

  • Insurance companies and adjusters, when you ask us to assist with a roofing insurance claim; and

  • Legal authorities, when required by law or to protect our rights.

We do not sell or rent your personal information to third parties for their own marketing.

Cookies

Our website uses cookies and similar technologies to operate the site, remember your preferences, and understand how visitors use our pages. You can control cookies through your browser settings, though some features may not work properly if disabled.

Analytics and Advertising

We use Google Analytics to understand how visitors find and use our website. Google Analytics sets cookies and collects information such as your IP address, the pages you view, and how you arrived at our site. This information is processed by Google in accordance with the Google Privacy Policy at https://policies.google.com/privacy. You can opt out of Google Analytics using Google's browser add-on at https://tools.google.com/dlpage/gaoptout.

Our website is built and hosted on Framer, which collects basic page-view statistics on our behalf.

We do not share your personal information with advertising networks for their own marketing purposes.

Data Retention

We keep your information only as long as needed to provide our services, follow up on your request, meet our legal and business obligations, and resolve disputes.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect, including encrypted connections, access controls that limit information to staff who need it, and reputable service providers who are contractually required to protect your data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we take these obligations seriously and review them regularly.

Your Choices

You may:

  • Request that we update or delete your personal information;

  • Opt out of marketing communications by contacting us; and

  • Manage cookies through your browser settings.

To make a request, contact us using the details below.

Your Privacy Rights

Depending on where you live, you may have additional rights regarding your personal information — including the right to request access to it, to request correction or deletion, and to opt out of certain types of sharing. We honor these requests for all of our customers regardless of where they live. We will not discriminate against you for exercising these rights.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Contact Us

CH Roofing LLC 7618 Bishop Dr, Chattanooga, TN 37416 Phone: (423) 355-1091 Email: info@chroofingtn.com